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FAQs

Who Are We

Trinity Animation, Inc. (VRAY.US) is an innovative, certified reseller of popular 3D software products. What that means is that we are able to sell licenses from a variety of different 3D providers all from one store. 

Why Purchase From A Certified Reseller?

A reseller gives you options that a developer cannot provide or provides on a limited basis. At Trinity Animation, we have a small team based out of Overland Park, KS. Our team are all experts in the software we sell and provide technical support whenever you need it. When you call us, you will always get a human being to talk to and don’t have to worry about the never-ending circle of customer service automations. We also provide training options and helpful guides on getting started with popular products like V-Ray, SketchUp 3ds Max and ZBrush. 

What Brands and Software Products Do You Offer?

We are proud partners and authorized resellers of various renowned 3D software brands, including but not limited to Autodesk, Corona, SketchUp, Phoenix, V-Ray, Enscape, Rhino and more. Our product portfolio comprises industry favorites like Revit, Maya, 3ds Max, V-Ray Solo, V-Ray Premium, SketchUp Pro, SketchUp Studio, and many others.

Are your Software Products Genuine and Licensed?

Absolutely! We take software authenticity seriously. All our products are 100% genuine and come with valid licenses. When you purchase from us, you can rest assured that you are getting authentic software with full access to updates and support from the respective software manufacturers.

How Do I Make A Purchase?

Making a purchase is simple and secure. Navigate to the Brands page on our website and click on the "Buy Now" or "Add to Cart" button. Follow the prompts to complete your order, and you can choose from various payment methods for a seamless transaction experience. You may also email our sales team at sales@vray.us for a personalized quote.

How Will I Receive My Software License?

Upon successful completion of your purchase, you will receive an email containing your purchase confirmation and about joining the VRAY.US community. To ensure seamless and optimal order processing, we submit orders manually. There is usually a brief wait time following your order, which is usually no more than a few minutes. Outside of business hours and during the weekend, this time can be extended. 

What Are The Available Payment Methods?

We accept major credit cards, debit cards, PayPal, and other secure payment gateways. Your financial information is handled with the utmost care and confidentiality to ensure a safe transaction.

Can I Upgrade My Software To The Latest Version?

Yes, most software products offer upgrade options. You can check the product page or contact our support team to inquire about upgrade possibilities for your specific software.

Do You Offer Volume Discounts For Businesses or Educational Institutions?

Yes, we provide attractive volume licensing options for businesses, schools, and educational institutions. Get in touch with our sales team, and we will be happy to tailor a solution that suits your requirements.

Do You Offer Trial Versions of The Software?

Yes, we do offer a trial license of Chaos V-Ray, SketchUp, and Enscape. 

How Can I Contact Your Support?

We are available by phone: +1 (816) 525-0103, email (sales@vray.us) and/or by live chat on either VRAY.US or Trinity3D.com.

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